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FAQ

MEMBERS

Step 1) Log into your GymMaster
Step 2) Select Menu
Step 3) Select Portal 
Step 4) Select Account
Step 5) Then select Update Billing Info 
Step 1) Log into your GymMaster
Step 2) Select Menu
Step 3) Select Portal 
Step 4) Select Add Hold 
 
Note: By default, you will need to pause for a minimum of 3 months. Your membership will automatically reactivate when you swipe back in. This can be before your end date. Any outstanding amounts will be collected, and any credits will be attached. No refunds are provided as we do not charge administrative fees. 
Step 1) Log into your GymMaster
Step 2) Select Menu
Step 3) Select Membership
Step 4) Select Cancel 
Step 1) Log into your GymMaster 
Step 2) Select Menu 
Step 3) Select Portal
Step 4) Select Account and select the following from the drop-down menu (Edit Profile, Your Documents, Update Billing Info, Account History and Emergency Contacts) 
Step 1) Log into your GymMaster 
Step 2) Select Menu
Step 3) Select Portal
Step 4) Select Purchase to choose from the drop-down menu

Submit a contact via the website including details, and our Customer Service Team will be in touch with you as soon as possible.

Step 1) Log into your GymMaster 
Step 2) Select Portal 
Step 3) Select Purchase 
Step 4) Pay Outstanding Balance

Yes. If you have forgotten your key tag, kindly ask someone to swipe you in and ask for their name. Then immediately log into the GymMaster app and send a message advising you don’t have your key tag and the member’s name swiped you in. This will ensure tailgate comments assigned to your account are removed. 

We don’t tolerate tailgaters! Every time you don’t use the turnstile or double-swipe, the WGF team receives a message with a time and an image that the tailgating occurred. If you’ve made us aware beforehand, thank you.

GENERAL ENQUIRES

At Warehouse Gym & Fitness, we have no admin fees, no sign-up fees and no contracts. We keep our prices low because we know that a spacious, safe and well-equipped environment for you to exercise in shouldn’t cost you an arm and a leg. Cancel anytime no questions asked

At WFG, we believe motivation is everything. Our award-winning workouts led by the best Personal Trainers in the business offer a huge range of semi-private group workouts that makes fitness fun and inclusive. Coaches expertise range from CrossFit, HIIT, Powerlifting, Olympic Lifting, Boxing, and Strength & Conditioning to suit each individual. Our coaches run 4-8 week blocks of training where you have the flexibility to switch coaches once the block date ends.
Experience Personal Training at a fraction of the cost in a small motivating group of 2-4 people. 
For more information, refer to our Service page on the website or contact us today to get started!
Step 1) Fill in any form on our website to be directed to all our membership options, including Casual and Club Visit Pack (scroll down)
Step 2) Fill in your payment details 
Sep 3) Fill in a quick questionnaire  
Step 4) Book a preferred day and time to pick up your key tag/access.

Yes, we offer an 8-week Weight Management Program (WMP) developed for you by sports nutritionists and dieticians. This is a fully customizable system as no one-size-fits-all philosophy is involved here. If you are interested in lasting solutions that are easy to maintain and follow, contact us via our website today.

We pride ourselves on being the cleanest gym in Wollongong. For convenience, we offer change rooms with fully equipped bathrooms available 24/7. In addition, an enclosed Kids Zone and car park are open. 

We are staffed by appointment only and open 24/7, 365 days a year to our members. For all queries, contact us via our website, and we will respond as soon as possible.
Dedicated, Passionate, Intelligent: Welcome to WGF Personal Training.
Our Trainers provide 1-on-1 coaching that gives you the next level of expertise tailored to you and your needs. Your PT will help keep you motivated and accountable for your results and assist by providing nutritional information and a holistic understanding of health and fitness.

New to Personal Training? You have our full support from the start. We have the WGF Triple Pack. 3 x 1-on-1 coaching to kickstart your fitness journey. In addition, our industry-experienced Personal Trainers will assist in helping you achieve your goals and make them happen. Whether you want to build strength, rehabilitate, manage weight or be sport-specific, our enthusiastic, highly educated PT’s are ready to support your journey.

Yes, at WGF, we welcome casual visits. Refer to our website for Casual Visit Options and follow the process to make a payment and book a time so we can get you access. Note, if you are visiting with a current member, let us know by calling our team or submitting a contact form, and we’ll organise your access. 
If you are not visiting with a current member, please follow the prompts, and we’ll need to organise access during staffed hours (not available on Sundays). 

If you have forgotten your key tag, you can get someone to swipe you in, but you need to msg right away via your member app. We need to know your name and the member’s name who swiped you in. It will still come up as a tailgate, but we will clear it immediately.